Sub-tasks
Sub-tasks break a ticket into smaller, trackable steps. Support, Consulting, and Dev tickets can have sub-tasks; Epic projects do not.
Creating Sub-tasks
(Requires a role with the sub-task permission — e.g. Support Member or Consulting/Dev Lead/Member.)
- Open a ticket and use the sub-task section.
- Add a title, description, priority, assignee, tags, and optional due date.
- Assigning a sub-task sets its status and notifies the assignee.
Tickets that have sub-tasks are flagged with an indicator in ticket lists, so you can tell at a glance which ones are broken down.
Scheduling and effort
Sub-tasks carry both a plan and a record of what happened:
| Field | Set by |
|---|---|
| Planned start / end | You, when scheduling the work |
| Estimated start / end, estimated hours | You, when sizing it |
| Actual start | Set automatically when the sub-task moves to In Progress |
| Actual end | Set automatically when it's marked Completed |
| Actual hours spent | You, as the work is done |
The actual timestamps are stamped by the status transition, so the record reflects what really happened rather than what someone remembered to type.
Sub-task Statuses
| Status | Meaning |
|---|---|
| OPEN | Created, unstarted |
| ASSIGNED | Has an assignee |
| IN_PROGRESS | Being worked on |
| COMPLETED | Done |
| REOPENED | Was completed, re-opened |
Tags
Sub-tasks support the same tag system as tickets — apply tags to categorize and filter.
Details, Comments & Worklog
Open a sub-task to reach its detail panel:
- Comment thread with @mentions, replies, and reactions (see Comments)
- Attachments (see Attachments)
- Worklog tab — log a work-log entry against the sub-task specifically
- Followers — subscribe someone to this sub-task alone
- Activity log
Commenting on an open sub-task you didn't create assigns it to you, unless you're a Viewer — see auto-assign.
Global Search
Sub-tasks are included in Global Search (Ctrl+K); selecting one opens its parent ticket with the sub-task in focus.
You can also jump straight to one by its display ID — EMA-15.2 or just 15.2 finds sub-task 2 of ticket 15. See Searching by ID.