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Quick Start

Get productive with Ticku in five minutes.

1. Open Ticku​

  • In Microsoft Teams: click the Ticku tab — you're signed in automatically.
  • In a browser: go to your Ticku URL and sign in with Microsoft or your email and password.

The Ticku sign-in page

If your organization is new to Ticku, someone registers it first at /register-organization (verified by email OTP); after that, everyone at your email domain can sign in.

2. Pick your organization​

If you belong to more than one organization (for example, your own company and a client's), use the tenant switcher to choose which one you're working in. Everything you see — projects, tickets, notifications — is scoped to the selected organization. See Multi-Tenancy.

3. Find your projects​

The left sidebar lists every project you belong to. Each project has a type (Support, Consulting, Dev, or Epic) that shapes its hierarchy and workflow, and your role in it determines what you can do — see the Feature Matrix and Project Types.

4. Create your first ticket​

  1. Open a project, choose a Subject (folder), and click New Ticket (requires a role that can create).
  2. Give it a title, description, and priority.
  3. For Consulting/Dev projects, set the planned start/end and estimate; for Support, the priority drives the SLA.
  4. Assign it to a teammate — they get notified immediately.

5. Track work​

  • Switch between list, grid, kanban board, and timeline views.
  • Drag cards across the kanban board to change status.
  • Escalate urgent tickets, log your time or a work-log entry, and watch the SLA bar on Support tickets.

6. Collaborate​

  • Comment on tickets and sub-tasks; use @mentions to notify a teammate, reply to thread the discussion, and react with an emoji.
  • Attach files directly to tickets.
  • Add a follower to loop someone in on one ticket without giving them the whole project.
  • Set your notification preferences under Settings → Notifications to control how much you hear.

:::tip Take the tour The ? icon in the header starts a guided product tour of whichever screen you're on. It never launches by itself — replay it any time. :::

→ Next: Working with Tickets