Licensing & Pricing
:::caution Draft Commercial terms below are placeholders — finalize before sharing with clients. :::
Delivery Model
Ticku is delivered as shared multi-tenant SaaS, operated by Analytics Aura. One platform hosts all customer organizations (tenants), each logically isolated by a tenant-scoped data layer (see Multi-Tenancy). Organizations onboard by registering their email domain — no per-client deployment.
What's Included
- A fully isolated tenant on the shared platform (your users, projects, and data)
- Microsoft Teams app and Microsoft/Azure SSO
- Self-serve organization registration and user onboarding by email domain
- Project types (Support / Consulting / Dev / Epic), dynamic roles, SLA, analytics, time & work logging
- Optional email-to-ticket on your own Microsoft 365 mailboxes
- Updates and security patches on the platform release schedule
- Support per the selected plan
Pricing Tiers (placeholder)
| Standard | Professional | Enterprise | |
|---|---|---|---|
| Users | Up to 25 | Up to 100 | Unlimited |
| Projects | Unlimited | Unlimited | Unlimited |
| Email-to-ticket | — | ✅ | ✅ |
| Analytics | Basic | Full | Full |
| Support | Email + priority | Dedicated | |
| Price | TBD | TBD | TBD |
Billing metadata
Projects can be flagged billable with a customer and billed by value, and Consulting projects capture estimate/actual/billable hours — supporting client billing workflows. Ticku records this data; invoicing itself is outside the product.
License Terms
- License is per-organization (tenant), non-transferable.
- Client data remains the property of the client; export available on request.
- Termination: a data export window post-termination, after which the tenant is deleted.