Status Customization

Admin → Statuses lets you customize how ticket and sub-task statuses appear to users — without changing the underlying status codes.

What You Can Customize

For each status you can set:

• Display name — what users see in dropdowns and badges (e.g. rename FIXED to Done or Resolved)
• Color — the badge/chip color shown in the UI

:::note Which statuses a project uses is set by its type Each project type has its own workflow — for example Support uses ASSIGNED but Consulting/Dev don't, and Epic uses a simplified set and shows OPEN as "Active". The display names/colors here apply across types; the workflow itself comes from the type. :::

Ticket Statuses

Code	Default Name
OPEN	Open
ASSIGNED	Assigned
IN_PROGRESS	In Progress
ON_HOLD	On Hold
DEFERRED	Deferred
REVIEW	In Review
FIXED	Fixed
CLOSED	Closed
REOPENED	Reopened

Sub-task Statuses

Code	Default Name
OPEN	Open
ASSIGNED	Assigned
IN_PROGRESS	In Progress
COMPLETED	Completed
REOPENED	Reopened

note

Status codes are fixed — only the display name and color can be changed. The codes are what the API and permissions use internally.