The admin panel is available to tenant admins — users whose membership in the current tenant has the admin flag — at the /admin route (or the Admin tab in Teams). Everything here is scoped to your active tenant; a tenant admin can never see or change another tenant's data.
:::note Tenant admin vs platform admin
This guide covers administering your organization (a tenant). Managing the tenants themselves — creating, approving, suspending — is a separate platform-admin role covered in Tenants & Platform Admin.
:::
Admin Panel Sections
The admin sidebar groups its sections into four bands:
Workspace
| Section | Purpose |
|---|
| Projects | Create projects (with type & billing); manage members and their per-project roles; link epics. Custom attributes are defined per project from here |
| Tags | Manage the tag catalog used on tickets, sub-tasks, and meeting logs |
| Statuses | Customize display names and colors for ticket and sub-task statuses |
Access Control
| Section | Purpose |
|---|
| Users | Invite users; activate/deactivate; approve sign-ups & re-approval requests; grant tenant-admin |
| Roles | Define dynamic per-project roles and their permissions, per project type |
Integrations
| Section | Purpose |
|---|
| Webhooks | HTTP endpoints for external tools to create tickets |
| Email | Mailboxes that turn inbound email into tickets, route them to projects, and their connection health |
| Calendar | Working hours, weekend rules, and holidays (master calendar) |
General
| Section | Purpose |
|---|
| Settings | Workspace-level configuration — see below |
| Tenants | Platform admins only; managing the organizations themselves |
Workspace settings
Admin → Settings currently holds one option:
| Setting | Default | Effect |
|---|
| Ticket archiving — days after closing | 30 | How long a closed ticket waits before it can be archived. Archived tickets are hidden from normal lists |
Day-1 Checklist for a New Tenant
- Add your users (or let them self-register by email domain and approve them)
- Define roles if the seeded defaults need tweaking
- Create your first project (choose its type) and assign member roles
- Set up tags for your categories
- Configure the master calendar — working hours and holidays
- Optionally configure email-to-ticket or incoming webhooks
- Optionally customize status display names and colors and custom attributes
- Check the ticket-archiving window under Settings if 30 days doesn't suit you